Policies

ORDER TIMELINE

Our shop handcrafts all products within 4 to 8 weeks depending on the item and current order load with smaller non custom items taking less time and large or custom orders taking more time. This will be marked clearly on each item, or discussed at the time of the custom order being placed. If you need a rush order, please contact us to see if we can accommodate you. Rush orders, if accepted, are subject to an overtime fee of 35%.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 4 to 8 weeks to be created for you. Larger or custom orders take longer while smaller non-custom orders take less time.

 

Look for the following image if a product is ready for shipment immediately:

Meadow

 


HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Please be aware that wood naturally has defects. Not every board is the same. There may be knots, wood grain and natural imperfections in your wood. Reclaimed wood may have bigger dents, chips, missing chunks, nail holes, and embedded nails. Our products unless otherwise mentioned are meant to be outdoors temporarily for your event, or kept indoors or under a covered porch out of the weather and sun as over extended periods of time, the wood can fade or crack from the weather.

All sings are hand painted unless otherwise requested or specified. Therefore, there may be minor chips, smudges, and imperfections in your paint, this adds to the handmade character of the piece. If you would like a more perfect look, please contact us for a vinyl sign instead of paint before ordering.

 

Care for your new product(s) by:

* Use a gentile duster or cleaning product safe for wood to clean your item if it is wood.

Your product(s) can be damaged if:

* Your item is bumped hard, too much pressure is applied, or is scratched, pine is soft wood, so it will damage from such events.

* Left out in the sun, weather, or for signs, if something is set on top of the sign, or if an abrasive, or strong cleaner is used. We recommend using a duster or wood safe product only. No Oils.


Custom orders

We accept custom orders according to our current workload.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

 


SHIPPING

Our shop ships through the following carriers

* USPS or Local Pickup

 

International shipping

We happily support and love our international customers.

We ship all International products through USPS.

 

Natural Designs by Rio is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

 

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 4 to 8 weeks to be handmade depending on the item, amount of items, and workload.

 


RETURNS

Orders that are customized to the buyer are not returnable or refundable. This includes completely custom items, or items that are not of the stock colors. Please make sure your information submitted is correct as we will not replace the item free if there is a mistake made by the buyer.

Returns are done on a case by case basis as most of the items in the shop are made to order. You must contact us in order to be approved for a return and refund. Please contact us within 48 hours of receiving your item in order to be considered for a refund. Only the cost of the item will be refunded. The cost of shipping to the buyer and from the buyer is not refundable.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be issued once the item arrives in its original condition. If the item arrives damaged from shipping, the item cost will not be refunded as the item is damaged and not in its original condition. The buyer then would have to contact the shipping company as they would be liable if you purchased shipping insurance and go through the shipping insurance. This is why we always recommend purchasing insurance when sending the package back.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at NaturalDesignsbyRio@outlook.com

Custom items

Orders that are customized to the buyer are not returnable or refundable. This includes completely custom items, or items that are not of the stock colors. Please make sure your information submitted is correct as we will not replace the item free if there is a mistake made by the buyer.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Brittany@cypressandwhim.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned